Refund policy
You have the right to cancel your order up to 14 days after receipt without giving any reason. After cancellation you have 14 days to return your product. You will then be credited with the full order amount including shipping costs. If you exercise your right of withdrawal, the product will be returned to the entrepreneur with all accessories supplied and - if reasonably possible - in the original condition and packaging. To exercise this right you canto this link*, follow the steps and bthen return your package to a PostNL point.We will then refund the order amount due within 14 days after registering your return, provided that the product has already been returned in good order.
Return product? click here
Return exceptions
EveryWear reserves the right to make a (full/partial/nil) refund when:
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The ordered product has not been returned in its original condition, packaging and including associated accessories;
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Het bestelde product, verpakking en bijbehorende accessoires gebruikssporen bevatten waardoor deze niet in ‘nieuwstaat’ verkeren.
Exchange product?
Would you like to exchange your product? That's no problem! You can download the return form at the bottom of the page. However, you will bear the costs for returning the product yourself.
Warranty
Every order is handled with care. We do our utmost to deliver everything in top condition. However, it sometimes happens that an order is damaged during transport or that something else happens that means you can make a claim under the warranty. Legally, you are obliged to report this to us within two months of discovering the defect. If the defect falls within the warranty, we will take care of repair or replacement free of charge.
Complaints
It can always happen that something doesn't go exactly as planned. We recommend that you first report any complaints to us by sending an email to klantenservice@everywear-shop.com. If this does not lead to a solution, it is possible to register your dispute for mediation via Stichting WebwinkelKeur https://www.webwinkelkeur.nl/kennisbank/consumenten/geschil. From February 15, 2016, consumers in the EU will also be able to register complaints via the European Commission's ODR platform. This ODR platform can be found at http://ec.europa.eu/odr. If your complaint is not yet being processed elsewhere, you are free to file your complaint via the European Union platform.