Returns and Complaints

You have the right to cancel your order up to 14 days after receipt, without giving any reason. After cancellation you have 14 days to return your product. You will then be credited the full order amount including shipping costs. If you make use of your right of withdrawal, the product will be returned to the entrepreneur with all accessories supplied and - if reasonably possible - in the original condition and packaging. To make use of this right you can go to this link*, follow the steps and then bring your package to a PostNL point. We will then refund the order amount due within 14 days after registration of your return, provided the product has already been returned in good order.

Return product? click here

Return exceptions

EveryWear reserves the right to make (full/part/nil) refunds when:

  1. The ordered product has not been returned in its original condition, packaging and including associated accessories;

  2. The ordered product, packaging and associated accessories contain traces of use, which means that they are not in 'new condition'.

Exchange product?

Do you want to exchange your product? That's no problem! You can download the return form at the bottom of the page. You do, however, bear the costs for returning the product.

Guarantee

Every order is handled with care. We do our utmost to deliver everything in top condition. However, it sometimes happens that an order is damaged during transport or that something else happens that allows you to make a claim under warranty. From a legal point of view, you are obliged to report this to us within two months of discovering the defect. If the defect falls within the warranty, we will take care of repair or replacement free of charge.

Complaints

It can always happen that something does not go quite as planned. We recommend that you first make complaints known to us by emailing customerservice@everywear-shop.com . If this does not lead to a solution, it is possible to register your dispute for mediation via Stichting WebwinkelKeur via https://www.webwinkelkeur.nl/kennisbank/consumenten/geschil . From 15 February 2016 it is also possible for consumers in the EU to register complaints via the ODR platform of the European Commission. This ODR platform can be found at http://ec.europa.eu/odr . If your complaint is not yet being handled elsewhere, you are free to file your complaint via the European Union platform.

Download the form here